Help Center

The Help Center collects short, step-by-step guides written without banking jargon, so you can solve most things yourself in a couple of minutes.

• Opening an account and what documents you need
• Resetting your password or recovering access
• Disputing a payment you do not recognise
• Replacing a lost, stolen or damaged card
• Understanding charges on your statement

You can email our support team at bellhavencapitalbank@gmail.com, or start a secure chat with us from online banking. We will pick up from where the guide left off rather than asking you to start over.

• Email: bellhavencapitalbank@gmail.com
• Replies usually within a few hours
• Include your registered email so we can verify you